Walsall Council Banner
Service information

Residential care home business continuity plan


The adass and NHS West Midlands Residential Care Establishments Business Continuity Plan template has been formulated to provide assistance to care and residential homes in preparing for their response to disruptive challenge such as swine flu.

Follow the guidance below to help you complete the plan template:

In order to help you fill in the template the following information should be considered:

1. Know your business

In order to develop a business continuity plan you need to have a thorough understanding of your business. This involves knowing the critical functions of your business, the affect of those functions being disrupted and the priority for recovery of those functions. This process is known as a business impact analysis.

To complete a business impact analysis for each critical function follow the guidance below:

Critical function

You need to consider what the critical functions / activities are for your business – without which it would cease to operate?

Examples of critical functions, using a small residential home as an example are:

  • Protecting the vulnerable / service users
  • Supporting the emergency / health services
  • Staff wages

2. Assess the risks

Risk is a statement of the chance of something happening that will impact on your business objectives. Risk is normally considered in terms of likelihood of a hazard affecting your business. By assessing your risks you will be able to prioritise your risk reduction activities.

3. Formulate the plan

You now need to complete the plan which will include a generic checklist of actions that may be appropriate when disruptive challenges occur.

Contact lists

Lists should be kept up to date and be relevant for your business. Consider including details of key employees, utilities, insurance company, suppliers, customers, key holder, Security Company, partner organisations, members of your response team, etc.

In line with the Data Protection Act 1998, you need to make sure you have permission to hold personal information such as home contact numbers for your staff.

4. When disruptive challenge occurs

Start a log of actions taken

It is essential to keep a log of the actions you have taken and the decisions you have made. Include a time with each entry.

This information will be vital if you have to defend in court any actions you have taken.

A blank copy of a log sheet is located at the end of the Plan Template for use during an emergency.

5. Following the disruptive challenge

Arrange a debrief

Following any period of disruptive challenge it is important to hold a debrief so that you can learn from it.

Disseminate the lessons learnt to all concerned.

Review business continuity plan

Following any period of disruption you should review and amend your plan as necessary.

6. Test the plan

It is important that, once the template is populated, you test the procedures you have put in place.

Before a plan can be tested, staff need to be familiar with the content of it and what their role would be in the response and recovery. This can be done by reading through the plan together and discussing how you would apply it to a fictional scenario.

When you are confident that your staff understand the plan and their part in it, you should test the plan by acting out a scenario.

The business continuity management process is a circular process; it is vital the planning does not end once the plan is written. It should be reviewed and tested to ensure it remains up to date and effective.

Contact us

Emergency planning unit
Telephone 01922 652026
Email emergencyplanningunit@walsall.gov.uk

This page was last updated on 11 February 2014