Walsall’s adult social care services “performing well”
Service information

Walsall’s adult social care services “performing well”

Date Published : 03 December 2009

An overall improvement has been made within Walsall Council’s adult social care services, with “strong leadership” cited as a particular strength.

The service has been examined through an Annual Performance Assessment carried out by the Care Quality Commission.

Walsall has made an overall improvement in delivering outcomes for its service users and has moved from “Performing adequately” to “Performing well.”

This rating indicates that the council is “consistently delivering above the minimum requirements for people.”

The CQC report, released today, (Thursday 3 December 2009) notes specific improvements in the council’s access to services and highlights a number of schemes run to make people feel safer in their own homes such as bogus caller devices.

It also praised the council’s efforts to enabled people to take part in community life through a number of initiatives.

Councillor Barbara Mc Cracken, Walsall Council Cabinet member for social care, health and housing, said: “The CQC report clearly illustrates that Walsall is going in the right direction and recognises the progress that is being made to achieve the best outcomes for service users and their carers.

“Walsall’s key strengths have been identified as strong leadership, effective partnership work and a strong commitment to gaining people’s views and I would like to congratulate all of those staff within adult social care who have contributed to this.

“We will not be resting on our laurels, however, and note the areas for improvement that have also been identified. An action plan to address these areas will be agreed with the CQC.

"People who use adult social care services are among the most vulnerable in our communities and we have a duty to ensure their needs are being met and they are supported well."