Example letters of complaint

Example letters of complaint


You will need to 'copy and paste' these letters into text editing software such as MS Word and amend the parts in bold, adding your own details. Don't forget to send your letter by recorded delivery post and keep a copy. Hang on to original documents, receipts etc., send photocopies.

Rejecting Faulty Goods

Your address

Trader's name and address

For the attention of the Manager/Owner

Date

Dear Sir or Madam,

Type of product

On date I bought a product from you for £amount which I paid for with cash/cheque/credit.

My complaint is list the faults and how the item became faulty. List any repairs you have had or, if item was replaced any problems you have had since.

I am now claiming a refund/damages of £amount as is my right under the Sale of Goods Act 1979 as amended.

If I do not receive this amount or a reply within the next 7/14 days, I will be taking the matter further not excluding legal action to recover my refund/damages.

Yours faithfully,

Print your name

Problems with a service

Your address

Trader's name and address

For the attention of the Manager/Owner

Date

Dear Sir or Madam,

Type of service

On date you undertook to supply and fit state goods and services for £amount which I paid for with cash/cheque/credit.

My complaint is list the faults and problems encountered, any repairs or replacements and confirm what the trader is now offering to do or not offering to do.

I am dissatisfied with your service and am now seeking a refund/damages of £amount/an effective repair as is my right under the Supply of Goods and Services Act 1982.

If I do not receive this amount or a reply within the next 7/14 days, I will be taking the matter further not excluding legal action to recover my refund/damages.

Yours faithfully,

Print your name

Contact us

Regulatory Services
Trading Standards
Civic Centre
Darwall Street
Walsall
WS1 1TP

Telephone  08454 040506
Fax 01922 653070
Email trading_standards@walsall.gov.uk

This page was last updated on 14 November 2014