Refuse collection

What should you put in your grey bin?

Your grey bin should be filled with normal domestic waste, anything that we cannot collect in our kerbside recycling (green bIn) or garden waste collection (brown bin) with a few exceptions.

Please wrap or bag all animal wastes such as dog and cat faeces (poo), cat litter and animal bedding..

What shouldn't you put in your grey bin?

  • Please do not put garden waste in your grey rubbish bin if you have a brown bin for the collection of garden waste
  • Any recyclable material that we accept in our 'Recycling Top 20' should go into your green recycling bin.
  • Rubble, plaster, general builder's waste, please dispose of at the tip
  • cans of paint, dispose of at the tip
  • electrical items, please take these to the tip

If a wheeled bin contains unacceptable material, it will not be emptied. A sticker will be placed on the bin advising that the unacceptable material must be removed prior to the next collection date.

For the disposal of larger items, such as furniture, a separate collection service is available for which there is a nominal charge. For details, speak to the Contact Centre on 01922 653344 or call in at the First Stop Shop or visit our bulky collections page

Walsall Council's method of collection from domestic premises is a wheeled bin system which is now widely used throughout the country. To report a problem with refuse collection please use our street pride enquiry form.

Refuse truck

How the system works

  • Telephone the contact centre for details of your collection day
  • Please wheel your bin to the border of your property by 7.00am on your collection day. If your bin is not ready for collection at 7.00am, it may not be collected until the following week.
  • The lid on your bin should be fully closed. Any bin with the lid open will not be emptied until the excess waste has been removed.
  • The operators will make every effort to return the same bin to you. You may identify your bin by use of a stick-on house number or name.
  • Once your bin has been emptied and returned, ensure it does not become an obstruction to other highway users and remove from the public highway as soon as possible following collection.
  • Any additional waste that you are unable to fit into your wheeled bin can be taken to a Civic Amenity site. The rubbish tips are located at Fryers Road , Bloxwich and Merchants Way, Aldridge.

Every effort will be made to ensure that collection days and times are consistent. Parked cars blocking access may cause us to miss your wheeled bin. Please park considerately.

Bank holiday arrangements

Winter refuse collections

  • During the Christmas bank holiday, any revised collection arrangements will be publicised, although Clean and Green Services will endeavour to keep your collection on the same day each week.
  • When a collection has been missed, due to the Christmas bank holiday period or inclement weather, additional waste will be removed on the next collection. Additional waste will not be collected at any other times.
  • Refuse will be collected as normal on ALL other bank holidays.

Notification of service changes

If there are any changes to this service the council will notify residents in advance by one or more of the following methods:

  • Newspaper advertisements
  • A sticker on the bin lid
  • A card or letter will be delivered to advise you of any changes in your day of collection due to operational requirements

Replacement wheeled bins

A nominal charge for replacement bins - for example, when they are reported lost or stolen, and for new householders and homes is payable. This charge applies both to refuse and garden waste collection services, the current cost is £18.50*.  For further information on the  Council's bin charging policy, please see the attached summary. bin_charging_policy_summary (PDF 110KB)

You can order and pay for a new/replacement wheeled bin online using your credit/debit card or by telephone on (01922) 653344.

Our service

Walsall's domestic refuse collection service was audited by the Government's Best Value Inspectorate in 2001 and highlighted very high levels of customer satisfaction and value for money.

* Prices are reviewed annually.

Contact us

Clean and Green
Walsall Council Environment Depot
200 Pelsall Road

Telephone 01922 653344

This page was last updated on 22 April 2015