Service standards

Service standards

Framework (CAF)Putting the customer at the heart of what we do

When you contact Walsall Council, we will make sure you receive friendly, reliable and excellent customer care. Our standards apply to everyone working for us. This includes all staff and elected members, and all services we provide or that are provided for us.

Departmental Service Standards

Children and young people

Community and living

Council and democracy



Leisure and culture

Policing and public safety

Social care and health

Transport and streets

This page was last updated on 01 February 2017

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