Complaints annual reports

Complaints annual reports


Tell Us annual report 2006/07 (corporate complaints)

The Tell Us Annual Report (PDF 3MB) sets out details relating to the council’s corporate, council-wide complaints procedures, called Tell Us, for the twelve months from 1 April 2006 to 31 March 2007, providing comparative figures for the two previous years, 2004/05 and 2005/06 where these are available.

During 2006/07, the council received, registered and dealt with 1,256 complaints, an increase of 67% on the previous year, reflecting the higher profile that has been achieved for complaints handling, both within the council and within the community.

This report includes detailed analyses of these figures, and also sets out key actions for the year ahead, 2007/08.

Social Care complaints Annual Reports 2009/10 (Adult Services and Children's Services)

The Local Authority Social Services Act 1970, as amended by the NHS and Community Care Act 1990, requires the production of annual reports on the statutory complaints and representations proceedures.

Two reports have been produced, Adult Social Care Annual Report  2009/10 (PDF 114KB) and Children's Services Annual Report 2009/10 (PDF 81KB), both for the period 1 April 2009 to 31 March 2010.

Contact us

Customer Focus and Intelligence
The Civic Centre
Darwall Street
Walsall
WS1 1TP

Telephone 01922 652077
Fax 01922 614210
Email complaints@walsall.gov.uk

This page was last updated on 03 November 2016