Walsall Council endeavours to consult with its residents and business users on major issues or policy changes wherever possible and we use a variety of mechanisms to seek your views. At the centre of our approach are the six Area Partnerships designed to enable services to be much more responsive to local needs. As well as the public, Area Partnerships bring together councillors and key public service providers such as the police, fire service, health, housing and the community and voluntary sector to solve local issues and encourage local people to play their part in helping the council and its partners to tackle the major issues that concern our residents. Each Area Partnership has a locally developed Community Area Plan which sets out the key priorities for that area.
The Walsall Partnership Consultation and Engagement Strategy (PDF 176KB) outlines an agreed consistent approach to how we consult the people and communities of Walsall borough; how results are shared across partners and communicated back to the community and notably how decisions inform service delivery improvements.
The protocol sets out the approach for how partner organisations will consult and engage with local people and communities, including residents, people who work in the borough, local businesses and the voluntary and community sector.
This protocol also outlines what members of the public and other stakeholders can expect from partner organisations in terms of the consultation and engagement activities it undertakes.
Walsall Council sets a budget each year and has to decide how to allocate available money to the wide range of vital services it provides to the community. The budget setting process involves some difficult decisions, which reflect national and local priorities, as well as the needs, wants and aspirations of 270,000 residents. Consultation on the council's budget takes place every Autumn with .
Other ways that we use to obtain feedback include:
- satisfaction surveys and other statutory surveys
- service based surveys, using service measurement techniques
- community involvement in planning processes including the Local Development Framework
- liaison with the community groups including the Walsall Disability Forum and other umbrella organisations
- one off focus groups and workshops
- service user panels
- equality impact assessments
- friends of local parks groups
- online surveys and polls via the council website
- school councils
- consultation with children and young people including Youth Opinions Unite (YOU)
- arts based activities
- Tell Us – the council’s comments, complaints and customer feedback procedure
- Other Informal customer feedback processes dealing with comments, complaints and customer feedback outside the Tell Us process
- Statutory complaints and customer feedback processes for social care services
Why consultation is important
Consultation is important because listening and responding to the public, as citizens and service users, is fundamental to our work and without it, we cannot be sure that our services are the right ones, nor that they meet the needs and expectations of local residents.
Benefits of consultation
Consultation can be used to:
- test options for service changes
- target services at what people want and need
- improve the delivery of services
- improve the take-up of services
- track overall resident and user satisfaction
- test public views on conflicting priorities, key choices and resource decisions
- support bids for resources i.e. Single Regeneration Budget (SRB)
- support the development and delivery of the community strategy and local strategic partnership
- support devolved systems of democratic accountability and services such as area committees and district offices
Telephone: 01922 650000
This page was last updated on 14 November 2016