Consumer advice and protection

Consumer advice and protection


Pages in this section relate to consumer advice and protection. For business information and advice about trading standards law please visit our trading standards pages.

What we do:

In order to ensure that Walsall residents and businesses are given continued support and guidance on Trading Standards issues we have entered into an agreement with one of our key partners, the Citizens Advice Consumer Service, who provide free confidential and impartial advice on consumer issues both over the phone and online.

Consumers will receive advice directly from the Citizens Advice Consumer Service. These enquiries are shared with Trading Standards who will monitor and assess the information received.

Where a consumer can show that they are unable to deal with a matter themselves or with help of friends, family, etc., Trading Standards may be able to offer some additional support.

If you want advice, make a complaint or report a breach of Trading Standards law, please contact the Citizens Advice Consumer Service via one or more of the following methods:

  • Telephone – 03454 040506   (Lines are open Monday-Friday 9.00am to 5.00 pm.  Calls cost up to 9p per minute from a lindline.  If you are calling from a mobile it will cost between 3p and 40p per minute - if you have inclusive minutes, it is the same as calling a landline.)
  • Text phone - dial 18001 followed by 03454 040506
  • Email using the Citizens Advice Consumer Service enquiry form
  • Post - you can only send letters that are about energy or post problems.  The Consumer Service does not deal with letters about any other type of problem.  Send letters to:

    Citizens Advice consumer service
    Post Point 24
    Town Hall
    Walliscote Grove Road
    Weston super Mare
    North Somerset
    BS23 1UJ

Further information on consumer rights is available on the Citizens Advice Consumer Service website, which also provides template letters designed to help you resolve your enquiry

Contact us

Citizens Advice Consumer Service

Telephone: 03454 04 05 06
Email: Citizens Advice Consumer Advice enquiry form

Walsall Trading Standards are located at:
Civic Centre
Darwall Street
Walsall
WS1 1TP

This page was last updated on 09 November 2016