Taxi and private hire

Taxi and private hire

Hackney carriages and private hire vehicles play an important part in the provision of an integrated public transport system within Walsall.

It is the council's vision and opinion that a common standard should apply both in the vehicles that are licensed and to all the drivers who operate them, no matter the frequency or level of participation.  That vehicles are presented in a professional manner and customers have a pleasant experience.  The council advocates that best practice should be adopted as the norm.

The licensing service

By law a licence must be obtained before a hackney carriage or private hire vehicle can be used for business. These are issued by the Licensing Unit, who have three main aims:

  1. to provide our customers with the assistance and guidance they require to deliver an excellent service to the public.
  2. to improve the quality of the private hire and hackney carriage service.
  3. to protect public safety

These aims form the basis upon which we make our decisions when licensing the vehicles.

All hackney carriage and private hire drivers must have a taxi drivers licence before they can operate.

All hackney carriages and private hire vehicles must also have a vehicle licence before they can be used as a taxi.

A private hire service is run by an operator who takes bookings from customers and passes then on to a licenced driver and vehicle within the area they are licensed to operate.  Private hire vehicles must always be pre-booked.  The operator must have a private hire operators licence.


Walsall Council is currently consulting with licensed drivers in relation to alterations to the Hackney Carriage and Private Hire Driver Training Course. All responses will be used to inform the training content and how it is delivered.    

An online version of this consultation is available by clicking on the following link

The closing date for responses is 21st August 2016 at midnight.

Contact us

Licensing Unit
Civic Centre
Darwall Street
West Midlands

Telephone 01922 653050
Fax 01922 653070

or use our online contact form for general enquiries, request a service, compliments and complaints.

Opening times

The licensing office is open during the following hours:

Monday to Thursday: 8:45am - 5:15pm
Friday: 8:45am - 4:45pm

Other useful contacts

The following contacts may be useful for hackney carriage/private hire drivers and private hire operators:

Walsall Planning Section
Darwall Street
West Midlands
Telephone 01922 652452

Walsall Council MOT facility
200 Pelsall Road
Telephone 01922 653753

Criminal Records Bureau (CRB)
PO Box 110
L3 6ZZ
Disclosure telephone number 0870 9090 844
Dispute telephone number 0870 9090 778

Health and Safety Executive
Regional Office
Telephone 0121 607 6349
General enquiries line 0870 154 5500

Office of Communications (Ofcom)
New Kings Beam House
22 Upper Ground
Telephone 020 7981 3131

VOSA SVA Testing Facility
Levens Drive
Telephone 0300 123 9000

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This page was last updated on 26 September 2016