First Stop Shop

First Stop Shop

First Stop ShopThe First Stop Shop deals with a wide range of enquiries including:  

  • Street Pride
  • Benefits
  • Planning and Transportation
  • Local Taxation
  • Homelessness and Housing Advice
  • Pest Control
  • Payments
  • Car Parks

How to find us

The First Stop Shop is located on the ground floor of the Civic Centre, in Darwall Street, Walsall – adjacent to the post office and directly behind the Town Hall on Leicester Street.

Postal address

First Stop Shop
Civic Centre
Darwall Street

Current opening hours - First Stop Shop

DayOpening hours
Monday 8.45am – 5.15pm
Tuesday8.45am – 5.15pm
Wednesday8.45am – 5.15pm
Thursday8.45am – 5.15pm
Friday8.45am – 4.45pm

How does it work?

On entry to the First Stop Shop you will be greeted by a member of our customer service team who will be able to deal with your enquiry(s) or signpost.  Our ‘Meet and Greet’ team will acknowledge your enquiry with a numbered queuing ticket.  This ticket enables us to monitor your waiting time and in turn our service to you. Your ticket number will be called in turn for the relevant service by an automatic calling system which will also display your number and the relevant customer service booth available on a visual display board.

Customer Service assistants on the ‘Meet and Greet’ desk are also able to hand out forms, accept post you may wish to hand deliver and assist with any short enquiry.

If you are issued with a queuing ticket for a customer service booth you will be called by a colleague who will assist with your enquiry personally.  Booths offer the advantage of a one to one conversation with a trained assistant. Should further privacy be required interview rooms are available.

Some specialist services may require you to make an appointment with a specific officer or team this can be arranged by any member of our customer service team.

Making a payment

You can make payments at the banking hall within the First stop shop. This includes payments such as rent, council tax, parking fines, etc.

Service standards

Customer complaints and comments

Your comments, compliments and complaints are important to us. We are committed to providing the best possible service to you, our customers.

We will investigate any complaints. You will receive an acknowledgement within five working days and a full response within 15 working days.

For your convenience, we have an online form on which you can make comments, request services or make a formal complaint or compliment.

Contact us

First Stop Shop
Civic Centre
Darwall Street

Telephone 01922 650000

This page was last updated on 03 November 2016