Service information


Access keys

Access keys are keyboard shortcuts that enable users to navigate around a website without using a mouse or other pointing device.

Windows users - press ALT + access key then ENTER

Macintosh users - press control + access key.

The access keys for this website are as follows:

  • Access key 1 - Home page
  • Access key 3 - Site map
  • Access key 9 - Contact us
  • Access key 0 - Accessibility
  • Access key s - Skip navigation
  • Access key q - Frequently asked questions
  • Access key z - A-Z index

Text size

The text size on this website is user-controllable rather than being a fixed size, in compliance with Government Guidelines for accessibility. This will enable you to change the text size using your browser settings.

Internet Explorer

With Internet Explorer the default text size is set to medium. If you have your text size set to small or smallest, you may find this text too small to read. To change the text sizes in Internet Explorer, go to View > Text size and set to the desired size.

Mozilla Firefox

In the 'View' menu click text size, and then increase or decrease until you reach the desired size. Click 'normal' to return to the default setting.

Netscape Navigator 6 or 7

In the 'View' menu rollover 'Text Size' or 'Text Zoom'. Choose from one of the options on the slide out menu: smaller / larger, 50% to 200%, or 'other' to enter another percentage.

Netscape Navigator 4.7

In the 'View' menu click on 'Increase Font'. Do this twice or more if the text size is not affected the first time. Alternatively use the keyboard shortcuts - to increase text size press 'Ctrl' + '[' (square bracket), and to reduce the size press 'Ctrl' + ']' together.

Adobe PDF

To view Adobe PDF documents you will need Adobe Acrobat Reader. You can download Acrobat Reader for free from the Adobe website. Viewers with visual difficulties may find it useful to investigate services provided to improve the accessibility of Acrobat documents

If you have problems opening an Adobe Acrobat .pdf file, pleaase update to the latest version Adobe Acrobat Reader 8.

This page was last updated on 11 November 2016